8678Frequently Asked Questions

If a deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet) does not complete, check your payment app or bank account to confirm whether the transaction was deducted. If the transaction was deducted from your payment method but does not appear in your 8678 account within subject to verification, contact our support team with your transaction ID or receipt. We will investigate and either credit your account or confirm that the payment failed. If the payment failed, the money should return to your payment method within one to three business days (depending on your bank). Do not attempt to send the payment twice. Wait at least subject to verification before retrying a failed deposit.

We at 8678 do not charge fees on deposits or withdrawals. However, your payment provider (such as your bank or e-wallet app) may charge a transaction fee. Check your payment provider's fee schedule before depositing. Withdrawal requests are sent to your registered payment method at no charge from 8678. Withdrawals are processed subject to standard verification windows and your payment provider's transaction speed. If your withdrawal does not appear in your payment account after three business days, contact our support team with your withdrawal request ID.

If you have a promotion code from 8678, enter it in the Promotions section of your account after login. Look for the Promotions or Bonuses tab in your account dashboard. Paste the code and select Apply. The promotion will show as pending until we verify the code and activate it to your account—usually within one to two hours. Not all promotions require a code; some are applied automatically after your first deposit. If your code does not work or if you have questions about a specific promotion, contact our support team with the code and they will help you.

Live-dealer tables on 8678 feature real dealers streaming from multi-camera studios. You see the dealer and cards in real time, and place selections such as Hit or Stand on blackjack, or Banker or Player on baccarat. Results are determined by the physical cards dealt. Slots (such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways) are computerised games where results are generated by a certified random-number generator. You spin the reels and the outcome is determined within seconds. Live-dealer games settle after each hand or shoe; slots settle immediately. Both are subject to our Terms & Conditions and our game rules. Verify the rules of each game before placing a selection—they are available in the game details on the platform.

To request deletion of your personal data from 8678, email our support team with the subject line "Data Deletion Request". Include your account username or registered email address. We will acknowledge your request within one business day. Note that we may retain certain data (such as transaction history and account activity) for compliance, fraud prevention, and legal obligations. We will delete personal data that is not required by law, such as your full name, address, and phone number, within 30 days of your request. Deletion does not reverse any past transaction or market settlement. Your account may remain closed after deletion. Contact our support team if you have questions about what data we retain.